[英文]Convergys在哥斯達黎加開放第三個聯(lián)絡中心_呼叫中心外包

[英文]Convergys在哥斯達黎加開放第三個聯(lián)絡中心

2010/10/19

President Laura Chinchilla Miranda was the distinguished guest of honor at the dedication today of Convergys’ new Costa Rica III contact center, located in Lagunilla de Heredia, just outside the capital city of San José. This is the third facility in Costa Rica for Convergys Corporation (NYSE: CVG), a global leader in relationship management. Convergys has operated in Costa Rica since March 2009.

Once this third site is fully staffed, Convergys will employ over 1,600 talented employees in Costa Rica. Convergys will employ over 500 individuals in the new 35,000 square foot Convergys Costa Rica III contact center. Six training rooms will help ensure that employees are well prepared to provide superior customer experiences to the customers of Convergys’ clients.

President Chinchilla dedicated the facility assisted by Convergys Senior Vice President Christine Timmins Barry and several other senior executives in attendance.

Timmins Barry joined Jorge Robledo, Convergys Vice President of Operations in Latin America, in welcoming President Chinchilla and her entourage to the facility and took her on a tour of the production floor, where she had the opportunity to meet and speak to several employees.

“Our clients appreciate the high quality bilingual customer care we offer from Costa Rica, and it is client demand that is fueling our continued growth here,” said Timmins Barry. “Costa Rica boasts a highly-educated, dedicated, bilingual population that shares a strong cultural empathy with our client’s customers. The opening of this new facility will help ensure that Convergys continues to meet our global clients’ current and future need to provide superior customer experiences.”

“It is an honor to host President of the Republic Laura Chinchilla Miranda here as our distinguished guest as we dedicate our new facility,” said Robledo. “Convergys has expanded its global presence by opening three facilities in the country, offering new jobs in Costa Rica. We look forward to more growth in Latin America. We thank our talented employees for committing each day to provide unparalleled customer service to our clients and their customers.”

Timmins Barry announced that Convergys had made a donation to Centro Educativo Villalobos, a local grammar school located near the new Convergys facility. The school will use the funds for infrastructure repairs to keep the children safe and dry and to purchase needed books. School official Principal Osvaldo Carranza and five students were on hand at the dedication to receive the donation.

As defined by its core set of values, Convergys is committed to building from within by emphasizing talent development among its employees. Through a number of training and development programs provided by the company, employees can build a future with Convergys and move into bigger roles throughout the company.

CTI論壇報道

Convergys發(fā)布“中國客戶體驗計分卡研究”成果 2010-09-16

Convergys：呼叫中心將更加“智能化” 2010-09-13

調查稱電信類客服滿意度高短信將成溝通新方式 2010-09-08

Convergys 智能忠誠度解決方案 2010-08-24

熱點專題:  呼叫中心     呼叫中心外包專欄
分類信息:  呼叫中心外包_與_呼叫中心   呼叫中心外包_與_國外動態(tài)  呼叫中心外包_與_企業(yè)  呼叫中心_與_國外動態(tài)
相關頻道:  聯(lián)絡中心
瓮安县| 德阳市| 望城县| 方正县| 大丰市| 青阳县| 定远县| 西藏| 从江县| 农安县| 屯昌县| 黄冈市| 嘉善县| 闽侯县| 馆陶县| 班玛县| 云梦县| 孝感市| 文登市| 贺兰县| 乐山市| 庆阳市| 阳东县| 阿克苏市| 东台市| 施甸县| 达日县| 天长市| 甘洛县| 南宫市| 泾阳县| 奉节县| 嘉峪关市| 金寨县| 大洼县| 河间市| 景洪市| 莱芜市| 察隅县| 竹溪县| 宽甸|