[英文]英國(guó)電信為印度呼叫中心聽不懂伯明翰伯明罕口音致歉_呼叫中心外包

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[英文]英國(guó)電信為印度呼叫中心聽不懂伯明翰伯明罕口音致歉
BT Apology over Indian Call Center's Failure to Understand Brummie Accent

2011/01/26

UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not understand her accent.

"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.

Viv, 59, who was trying a sort out a BT vision bill, was put through to India four times, only to hang up "in despair" everytime.

"I was on the phone each time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.

"I had to ask their staff to repeat themselves over and over."

"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.

The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.

BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."

CTI論壇報(bào)道

加拿大蒙克頓：發(fā)展呼叫中心重振經(jīng)濟(jì) 2011-01-25

鴻聯(lián)九五呼叫中心CCCS標(biāo)準(zhǔn)體系認(rèn)證項(xiàng)目啟動(dòng) 2011-01-24

[英文]Convergys杰克遜維爾呼叫中心擴(kuò)充至600人 2011-01-21

[英文]Teleperformance阿比林呼叫中心和德州公用拓展合作 2011-01-19

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